In Susan Cain’s book, Quiet, she talks about two research
psychologists who focussed on sensitivity. In separate studies, Jerome Kagan
and Elaine Aron identified characteristics of those who are more sensitive than
others. Kagan studied babies into their teenage years and was able to predict
which ones would turn out to be quiet teenagers. The sensitive babies reacted strongly
to stimuli such as balloons popping, bright colours and strong scents. Kagan
labelled these children “high-reactive”.
Those who know me will know that I like research. When I
need to know more on a subject, I read as much as I can gain access to. So when
my first child was born, I read voraciously in order to cope better and to
minimise her discomfort. Those of you who have cared for a small baby know that
it’s quite difficult to troubleshoot the cause of crying. I used to go through
the basic checklist: she has been fed, she has a clean diaper, she is not tired,
she is not too cold or too hot etc. What I realised after a while is that she became
overstimulated very easily. A lot of noise in the day or strong perfume from
cuddling relatives led to bouts of hysterical crying in the night, for which I
could do very little. I had to rock her gently in a dark room, holding her
tight to soothe her as best I could.
Her sister on the other hand was a clear extrovert from the
outset and had no such needs. It is quite difficult to overstimulate her
because she thrives on attention, noise and fun. There is no question in our
family that my oldest daughter and myself are the introverts. We prefer the
volume on the TV to be lower than the rest of the family do, and we get tired from
busy outings with lots of interaction.
Elaine Aron studied “highly sensitive” people who limit
surprises, carefully consider consequences before acting, dislike small talk
and are sensitive to strong sounds, sights, smells and coffee. The highly
sensitive people have more empathy and think in an unusually complex way. An
interesting aspect of Aron’s findings was that the amygdala in the brain became
more strongly activated in highly sensitive people when exposed to disturbing
imagery.
It would be my guess that sensitive people are more subject
to stress than the remainder of the population. For those of us who think
deeply about things and who are easily affected by social dynamics, we bear a larger burden. I know that I have struggled to manage stress in my life and now have a
life-long stress-induced condition. It was not surprising to find that the
highly sensitive test was a resounding Yes
for me.
If you are introverted or sensitive, I’m sure you've been criticised
for it in the past. I've been told many times in performance appraisals that I
need to build on my resilience. What I love about Susan Cain’s book is that she
highlights the benefits of being an introvert. She cites many examples of
famous people who did their best work alone and who were profoundly affected by
events. We are not dysfunctional, we are just different, with different needs and qualities to contribute.
Having empathy and being aware of other people’s feelings
can make you a real asset to a team. Being able to think differently leads to
improved problem solving and innovation. Just don’t put a highly sensitive
person in a noisy office environment. Allow them to work from home or have
flexible work hours without being labelled weird or a ‘loner’. And for
yourself, know when to take action to restore your energy. Allowing the best of your nature to shine is more your responsibility than that of your manager.
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